Privacy Policy

Continental Jewellers Sri Lanka is a luxury jewellery house established in 1863, based in Colombo, Sri Lanka. Our website is continentaljewellers.com. References to 'we', 'us', or 'our' in this policy refer to Continental Jewellers Sri Lanka. For any privacy-related enquiry, you may contact us at the address provided in the Contact section below.

We collect information you provide directly to us. This includes: your name, email address, telephone number, and message when you submit our contact form or bespoke enquiry form; your email address when you subscribe to our newsletter; any details you share with us through our live chat widget; and any information you provide when communicating with us by email or WhatsApp. We do not collect payment card details through our website. We do not operate an online store or process financial transactions on this site.

We use the information we collect to respond to your enquiries and bespoke commission requests; to send you our newsletter if you have subscribed; to provide customer service through our chat widget; to improve the content and functionality of our website; and to comply with any legal obligations. We do not sell, rent, or trade your personal information to third parties. We do not use your information for automated decision-making or profiling.

Our website uses cookies — small text files stored on your device — to enable essential site functionality and to understand how visitors use our site. We display a cookie consent notice when you first visit. You may accept or decline non-essential cookies at that point. Essential cookies (required for the site to function) are always active. If you decline non-essential cookies, analytics and tracking features will not be activated. You may also manage cookies through your browser settings at any time.

Our website uses the following third-party services, each of which has its own privacy policy: our live chat and contact form are powered by GoDaddy Airo Inbox, which processes messages on our behalf; our website is hosted on GoDaddy's infrastructure. When you contact us via WhatsApp, your communication is subject to WhatsApp's own privacy policy. We are not responsible for the privacy practices of third-party platforms.

We retain your personal information for as long as is necessary to fulfil the purpose for which it was collected — typically for the duration of our correspondence with you and for a reasonable period thereafter. Newsletter subscribers' email addresses are retained until you unsubscribe. You may request deletion of your data at any time by contacting us.

You have the right to request access to the personal information we hold about you; to request correction of any inaccurate information; to request deletion of your information; to withdraw consent to marketing communications at any time by clicking the unsubscribe link in any newsletter or by contacting us directly; and to lodge a complaint with the relevant data protection authority in your jurisdiction. To exercise any of these rights, please contact us using the details below.

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through the contact form on our website at continentaljewellers.com/contact, or by visiting us at our premises in Colombo, Sri Lanka.